Shipping Policy

Our goal is simple: ship fast, ship reliably, and keep you informed at every step. We work closely with trusted logistics partners to provide consistent delivery performance and timely tracking updates.

1) Processing Time

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Processing may take longer if:

• Your shipping address is incomplete or incorrect;

• Your order is flagged for additional payment security checks; or

• Additional billing or order verification is required.

In rare cases, we may contact you to verify order or billing information before shipment.

Please note that processing time is separate from shipping time.

2) Shipping Methods, Fees & Estimated Delivery

We currently ship within the United States, including Alaska, Hawaii, and Puerto Rico.

Contiguous 48 United States

• Orders $99 or more: FREE Standard Shipping

• Orders under $99: $9.99 Standard Shipping

• Estimated delivery: 2–7 business days after dispatch

Alaska & Hawaii

• Orders $99 or more: $19.99 Shipping

• Orders under $99: $29.99 Shipping

• Estimated delivery: 5–10 business days after dispatch

Puerto Rico

• Orders $99 or more: $19.99 Shipping

• Orders under $99: $29.99 Shipping

• Estimated delivery: 7–14 business days after dispatch

Free shipping is available only within the contiguous 48 United States.

The $99 free-shipping threshold is calculated after discounts and before taxes.

Shipping and delivery times are estimates and may vary depending on destination, carrier conditions, weather, holidays, and other circumstances beyond our control.

3) Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take 24–72 hours to appear after a shipping label has been created.

You can track your order using the tracking link included in your shipping confirmation email.

We recommend creating an account on our website to manage your orders and view tracking updates more easily.

4) Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us at support@taroyaki.com as soon as possible.

Once an order has shipped, we cannot guarantee that the shipping address can be changed. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

5) Delivery Delays

While we work closely with our shipping partners to provide reliable delivery, delays may occasionally occur due to weather, carrier disruptions, peak holiday periods, or other circumstances beyond our control.

If your order appears significantly delayed, please contact us at support@taroyaki.com, and our team will be happy to assist.

6) Questions About Shipping

If you have any questions about your order or shipment, please contact:

TAROYAKI Customer Care
support@taroyaki.com