About Returns
I. Order Cancellation
We understand that plans can change. If you need to cancel your order, please contact us at support@taroyaki.com as soon as possible.
If your order has not yet shipped, we will do our best to cancel it and issue a full refund.
Once an order has shipped, it can no longer be canceled. If you no longer wish to keep the order, you may request a return after delivery in accordance with our Return Policy below.
II. 30-Day Return Policy
1. Return Period
You may request a return within 30 days of delivery, provided the product is unused, unopened, and in its original condition and packaging.
2. Return Conditions
To be eligible for a return:
- Unused and Unopened: The product must be brand new, unused, unopened, and in resalable condition with its original packaging intact.
- Complete Contents: All original accessories, manuals, promotional items, and free gifts included with the order must be returned.
- Proof of Purchase: A valid order number, receipt, or other proof of purchase is required.
- Return Shipping: Unless the return is due to an error by Taroyaki or a verified issue with the product upon delivery, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.
- Excluded Items: Clearance items, final-sale items, and non-Taroyaki branded products are not eligible for return unless otherwise required by applicable law.
Used Cookware
Cookware that has been heated, seasoned, oiled, washed, cooked with, or otherwise used is not eligible for a return based on change of mind, size preference, or other non-quality reasons.
If you believe your cookware has a defect in materials or workmanship, please refer to our Taroyaki Limited Warranty or contact Customer Care for assistance.
III. Damaged or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged in transit, incorrect, or appears to have a product defect upon arrival, please contact us at support@taroyaki.com and provide:
- Your order number;
- A brief description of the issue; and
- Clear photos or video showing the product and the issue.
If TAROYAKI confirms that the product was damaged in transit, shipped incorrectly, or otherwise qualifies for a remedy, we will provide appropriate return or replacement instructions and cover the applicable shipping costs.
IV. Return Process
1. Contact Customer Care
Email support@taroyaki.com with your order number and the reason for your return.
2. Receive Return Instructions
Our Customer Care team will review your request and provide return instructions for eligible products.
Please do not send products back without first contacting us. Unauthorized returns may not be accepted or processed.
3. Ship Your Return
Pack the product securely and return it according to the instructions provided by our Customer Care team.
For customer-paid returns, we recommend using a trackable shipping service. Taroyaki is not responsible for return packages lost or damaged in transit before they are received by us.
4. Inspection & Refund
Once we receive your return, we will inspect the product to confirm that it meets the return conditions above.
For approved returns, we will initiate your refund to the original payment method within 3 business days after inspection.
About Refunds
I. Refund Method
Approved refunds will be issued to the original payment method used for the purchase.
Once Taroyaki initiates a refund, your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
II. Refund Amount
Order Cancellations
Eligible orders successfully canceled before shipment will receive a full refund to the original payment method.
Approved Returns
For eligible returns, the purchase price of the returned merchandise will be refunded, less any non-refundable shipping charges or other amounts permitted by applicable law.
Applicable taxes will be refunded as required by law.
Return shipping costs are the customer's responsibility unless the return is due to an error by Taroyaki, shipping damage, or another issue for which Taroyaki has agreed to cover return shipping.
Exchanges
We currently do not offer direct exchanges for changes in size, model, or personal preference.
If you would like a different product, please return the eligible unused product in accordance with this Return Policy and place a new order for your preferred item.
If you received an incorrect, damaged, or defective product, please contact us at support@taroyaki.com. We'll make it right.
